Return Policy
At Snap n Scents, customer satisfaction is important to us. Please read our return policy carefully before making a purchase.
Returns & Exchanges
We accept returns or exchanges only if:
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The item received is damaged, defective, or incorrect
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The request is made within 3 days of receiving the order
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The product is unused, unopened, and in its original packaging
Due to hygiene and safety reasons, opened or used perfumes cannot be returned or exchanged.
Non-Returnable Items
The following items are not eligible for return:
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Opened or used perfumes
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Products damaged due to misuse
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Sale or discounted items (unless damaged or incorrect)
Return Process
If you receive a damaged or wrong item:
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Contact us within 3 days of delivery
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Provide your order number and clear photos of the product
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Our team will review your request and guide you through the next steps
Refunds
Refunds are only issued if:
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The ordered product is unavailable, or
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A return request is approved and replacement is not possible
Approved refunds will be processed through the original payment method.
Shipping Costs
Return shipping costs may be the customer’s responsibility unless the item received is incorrect or damaged.
Contact Us
For return requests, please contact us through our website’s contact page.