Refund Policy

At Snap n Scents, we strive to provide high-quality products and a smooth shopping experience. Please read our refund policy carefully before placing an order.

Refund Eligibility

Refunds are only issued in the following cases:

  • The product received is damaged, defective, or incorrect

  • The ordered item is unavailable after purchase

  • A return request has been approved and a replacement is not possible

Non-Refundable Items

Refunds will not be provided for:

  • Opened or used perfumes (due to hygiene reasons)

  • Change of mind after purchase

  • Incorrect orders placed by the customer

  • Sale or discounted items (unless damaged or incorrect)

Refund Process

To request a refund:

  1. Contact us within 3 days of receiving your order

  2. Provide your order number and clear photos (if the item is damaged or incorrect)

  3. Our team will review your request and confirm eligibility

Refund Method

Approved refunds will be processed through the original payment method and may take several business days depending on your payment provider.

Shipping Charges

Shipping charges are non-refundable unless the refund is due to an error on our side.

Contact Us

For refund inquiries, please contact us through our website’s contact page.